Customer Service
Without you, we’re nothing!
We know the success of Upscale Teak Furniture comes down to happy, satisfied customers.  If you have any suggestions or comments, we really do want to hear!  Click on the send us feedback link to tell us what you think.

Quality
Our furniture is machine-made because that’s how you get the most consistent, strongest and reliable construction. Machine made gets a bad press but in our experience, when it comes to teak, the furniture almost demands machinery.
And rest assured – our fittings are made with 100% brass. It’s this attention to detail that we pride ourselves on.

Warranty
We provide a lifetime warranty on our products against manufacturer defects – if you take care of them, they will return the favour.

Assembly Construction
Most require minimum assembly. Some don’t, like stackable chairs, but those that do will come with clear instructions. You can always go to the link by each item on our website to find the assembly instructions.

Cleaning and care
Our teak furniture is unfinished and sanded. If left unfinished – which is perfectly acceptable! – and kept outside, it will require NO maintenance, the teak will change color with time, turning to a respectable and sophisticated silver-grey as it matures and weathers. You do have the option of painting or purchasing teak oil to give your set a glossy look.  Once oiled, however, be warned – it will require regular maintenance.

Tax
There is an 8.25% tax on furniture shipped within Texas.

Shipping
We will ship anywhere. Contact us for a quote. Overseas customers are responsible for any custom fees.

Bespoke Designs
If you have a design in mind, we can produce it for you.  Just give us a call or drop us an email and we’ll get right to work!

Returns
We want our customers to be satisfied, make that completely satisfied, with their purchase. We also have utter faith in our products. That’s why if you’re not happy with your befurnished piece, return the item within 30 days for a no questions asked  money back guarantee. 15% restocking fee will apply.

Commercial
Contact us if you’d like Upscale Teak Furniture in your commercial premises – from golf clubs to hotels to posh offices, we’re happy to quote you a price and suggest designs. We can even produce a design to your specifications.

How "up to date" are your products? At Upscale Teak Furniture, we create our designs very carefully. The products we manufacture are always classic designs or the latest, most stylish models.

What about shipping costs?
Shipping costs for each item are shown on the website. All products are shipped via DHL, UPS worldwide or by Roadway from the warehouse in Newark, New Jersey.

How can you offer such low prices?
We are direct producers and importers of teak furniture, which means we bring you the best quality teak furniture via the internet. We bypass retail stores – and those costly retail mark-ups – and you win, with great quality teak furniture at reasonable prices.

Contact us
Upscale Teak Furniture is owned by Net Partners LLC